Question 1

What is Provesta Soft?

Accepted Answer

Provesta Soft is a software company. We design, build and operate digital platforms, applications, AI / vision systems and infrastructure for institutions and businesses.

Question 2

Where are you based?

Accepted Answer

Our office is in Kélibia (Nabeul), Tunisia. We also deliver for clients and programmes in France, the United Kingdom and Africa.

Question 3

How do I contact you?

Accepted Answer

Write via the “Contact us” form, to contact@provestasoft.fr, or on WhatsApp at +216 94 443 455. For a first commercial conversation: +216 50 048 866.

Question 4

Which languages do you work in?

Accepted Answer

French is our primary working language. We also work in English and Arabic depending on the project.

Question 5

Who leads Provesta Soft?

Accepted Answer

Provesta Soft is led by its two co-founders: Khaled Sammoud (CEO) and Walid Sammoud (CTO). Details are on the About page.

Question 6

How do we start a project?

Accepted Answer

A first conversation to clarify need, context and constraints. Then a written scoping note (scope, assumptions, indicative timeline) before any firm proposal.

Question 7

What kinds of organisations do you partner with?

Accepted Answer

Institutions and programmes, client companies, and technology or commercial partners. On the site each relationship is labelled clearly (client, institution, programme, partner) so roles are not confused.

Question 8

How do I propose a partnership?

Accepted Answer

Write to us with your organisation, country, the kind of collaboration you have in mind and a contact. We reply after reviewing scope and any conflicts of interest.

Question 9

Do you accept joint delivery or subcontracting?

Accepted Answer

Yes, when scope, quality and accountability are clear in writing. We can act as technical prime or co-contractor depending on the setup.

Question 10

Do you work with funders or continental programmes?

Accepted Answer

Yes, when we are selected under a contract or a formal partnership. A funder named in our references describes programme context, not automatically a direct client relationship.

Question 11

Do you offer vendor / cloud partnerships?

Accepted Answer

We integrate proven stacks (web, mobile, Moodle, vision, cloud) as needed. A formal vendor partnership is discussed case by case.

Question 12

Do you white-label for other IT firms?

Accepted Answer

Possible under contract, with clear rules on IP, support and client communication. We will not hide technical risks to win a package.

Question 13

Do you respond to public tenders?

Accepted Answer

Yes, when the specification fits our scope and we can meet the required timeline and quality. We do not bid just to “fill” a lot outside our skills.

Question 14

In which countries do you bid?

Accepted Answer

Mainly Tunisia and African / Francophone markets where we have already delivered or have a solid partner setup. France and the UK are handled case by case.

Question 15

What documents do you need for a bid?

Accepted Answer

The rules, the technical specification, annexes, the schedule and the evaluation criteria. Without those we cannot price correctly.

Question 16

Do you form consortia?

Accepted Answer

Yes, when the lot requires complementary skills. The consortium and responsibility split are formalised before submission.

Question 17

Do you do site visits before bidding?

Accepted Answer

When the specification requires it or the technical risk justifies it (network, premises, existing equipment).

Question 18

Can you provide references for a bid file?

Accepted Answer

Yes, within what is publishable and with the client's agreement where required. Some references remain non-public.

Question 19

Which technical domains do you cover?

Accepted Answer

Web and mobile platforms, AI and computer vision, e-learning / Moodle, line-of-business software (ERP/CRM and custom tools), infrastructure and operations. Details are on the Services page.

Question 20

Which technologies do you use?

Accepted Answer

Depending on the project: modern web stacks, mobile apps, Moodle, vision / ANPR pipelines, relational databases, cloud and controlled hosting. We pick the stack for the context, not for fashion.

Question 21

Do you also supply hardware?

Accepted Answer

When the project requires it (ANPR cameras, terminals, servers), we specify and can coordinate procurement. Our core remains software and integration.

Question 22

Do you take over existing systems?

Accepted Answer

Yes, after an audit: code, hosting, access, technical debt and risks. We do not promise a frictionless takeover without measuring it.

Question 23

Do you offer generic off-the-shelf AI?

Accepted Answer

We deliver AI and vision systems grounded in a measurable business use (e.g. ANPR access control). We do not sell a demonstration without deployment and operation.

Question 24

Do you work on Moodle / institutional e-learning?

Accepted Answer

Yes: customisation, operations and delivery of learning platforms, including in demanding programme contexts.

Question 25

Do you build native mobile apps?

Accepted Answer

Yes, when the product requires it (e.g. ride-hailing, field workflows). Native vs hybrid is justified in scoping.

Question 26

How do I get a quote?

Accepted Answer

Describe the need via the form or by email. We come back with scoping questions, then a written proposal (scope, timeline, price).

Question 27

Do you work fixed-price or time-and-materials?

Accepted Answer

Both, depending how well the need is defined. Fixed price assumes a stable scope; time-and-materials fits exploration or ongoing evolution better.

Question 28

What are your payment terms?

Accepted Answer

They are stated in each proposal / contract (schedule, currencies, invoicing). No generic terms imposed outside a contract.

Question 29

What delivery timelines do you announce?

Accepted Answer

Only after scoping. A public timeline without assumptions is not a commitment. The written proposal carries the agreed schedule.

Question 30

Is there a minimum budget?

Accepted Answer

We assess effort versus impact. A very small need may be better served by an existing tool; we will say so plainly.

Question 31

Do you sign NDAs?

Accepted Answer

Yes, when the information exchanged justifies it, before detailed scoping or a tender response.

Question 32

Do you have open roles?

Accepted Answer

Openings vary. Send a CV and a note via the form (recruitment subject) or to contact@provestasoft.fr stating the role you target.

Question 33

Which profiles do you hire most often?

Accepted Answer

Full-stack / mobile development, infrastructure engineering, and people who can own a client deployment. Code quality and reliability matter more than titles.

Question 34

Is remote work possible?

Accepted Answer

Depending on the role and project needs. Presence in Kélibia / on a client site may be required for some lots.

Question 35

What does hiring look like?

Accepted Answer

A conversation about your background, a technical discussion or short case study, then a talk with the team. We explain the real project context.

Question 36

Do you offer permanent, fixed-term or freelance contracts?

Accepted Answer

Depending on need and applicable law. The contract type is stated in the written offer.

Question 37

Do you take interns?

Accepted Answer

Yes, when we can mentor properly. An internship without supervision is not useful: we prefer fewer seats and real follow-up.

Question 38

Do you accept final-year projects?

Accepted Answer

Yes, if the topic aligns with a real need and the academic calendar fits delivery.

Question 39

How do I apply for an internship?

Accepted Answer

Send a CV, study level, preferred period and technical interests via the form or contact@provestasoft.fr.

Question 40

Are internships paid?

Accepted Answer

Depending on duration, level and applicable legal framework. Terms are shared before the start.

Question 41

Are fully remote internships possible?

Accepted Answer

Rarely for a first internship: mentoring and team integration work better on-site or hybrid.

Question 42

What working method do you use?

Accepted Answer

Scoping, short iterations with demonstrations, a controlled go-live, then handover. The detail is on the Process page, for a direct project and for a tender.

Question 43

How do you handle scope changes?

Accepted Answer

Through a written change order: impact on timeline / cost / risk. We do not silently absorb expansion that endangers delivery.

Question 44

What team size do you assign?

Accepted Answer

Whatever the project needs to hold quality and timeline — not a showcase team. Composition is described in the proposal.

Question 45

Where do you host systems?

Accepted Answer

According to the specification: controlled infrastructure, cloud chosen with the client, or sovereign hosting when required. Location is stated in the contract.

Question 46

How do you manage access?

Accepted Answer

Named accounts, least privilege, and revocation at end of engagement. Secrets do not travel on uncontrolled channels.

Question 47

What do you do with personal data?

Accepted Answer

We process only what the project / form requires, in line with our privacy policy. No resale of data.

Question 48

Do you accept third-party penetration tests?

Accepted Answer

Yes, within a planned scope and rules of engagement. Priority fixes enter the maintenance plan.

Question 49

What happens after go-live?

Accepted Answer

We remain available for maintenance if you want it.

Question 50

Do you offer SLAs?

Accepted Answer

Yes, through a maintenance contract that defines hours, severities and response times. Outside a contract, support is best-effort.

Question 51

Do you train end users?

Accepted Answer

Yes, when scoped: admin / business sessions, materials, and optionally train-the-trainer.

Question 52

How do I order a change after delivery?

Accepted Answer

By written request; we estimate effort and impact, then a change order or purchase order under the current contract.

Frequently asked questions

General

Frequently asked questions

General